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Terms of Service

Please read this entire document. By registering, you are agreeing to all policies:

Class Cancellations by Richmond Training Concepts:

Richmond Training Concepts reserves the right to cancel any class within 48 hours of the class start time, when foreseeable, and at any time in an emergency situation. When a class is canceled due to weather, illness, or lack of participants, Richmond Training Concepts will make every effort to place the customer in another class convenient to you at no additional cost. Should there be no mutually agreeable alternate class, customer will be entitled to a full refund, less any book fees, as specified below.

Class Cancellations due to Weather:
Richmond Training Concepts reserves the right to cancel classes due to adverse weather conditions. We will take into account the recommendations of Chesterfield County and Chesterfield County Public Schools, and/or the public school districts in the areas where the classes are being offered,  and will also send an email to all participants with any change information. For weekend classes (when there are no school notifications), class switches or refunds will only be considered on a case by case basis, and will only be considered if there has been snow or freezing precipitation recorded at Richmond International Airport (or your closest major commercial airport or verified weather reporting station as per The Weather Channel and www.weather.com) in the 24 hours prior to class. If you have any questions, please contact us for clarification. The bottom line is we take your safety seriously, and do not want to risk travel in hazardous conditions. At the same time, we realize that you depend on getting your certifications in a timely manner, and we owe it to all participants to only cancel classes in extreme situations wherever possible.

General Attendance and Cancellation by Customer Within 6 Months of Class Date:

Cancellations: For cancellations received at least 5 days prior to class:  Full credit or refund of the class fee will be issued.

Substitutions: You may substitute another individual for the enrolled person, if notice is given at least 24 hours prior to class.

Changing Classes: Due to the strict instructor to student ratios required for most classes, any requests to switch from one class to another may prevent another student from attending the class if the request is made too close to the class time. As such, requesting to change from one class to another, within 48 hours of the start of the class, may incur a $25 class change fee. For class changes requested more than 48 hours prior to the start of class, the class change fee will be waived for the first class change request. After one class change fee waiver has been granted, any additional class change requests or substitutions will incur the fee. Only one waiver per person per slot will be granted. Once you have changed classes, you forfeit the right to cancel your spot 5 days in advance to obtain a refund.

No Shows: If a customer fails to show up for a class, and fails to call before class, the class fee has been forfeit. Calling 5 minutes before class is rude. You had to know before then that you wouldn’t make it. Anybody who has no-showed for a class may request a slot in a future class, however the $25 class change and substitution fees will apply. Full refunds will not be provided for any no-shows. You are making a commitment to attend a class, and are likely taking up a spot that somebody else needs. In the rare case that you have been admitted to the hospital, and were not discharged until after class, please be prepared to provide supporting documentation that this was the case, if you wish for us to consider waiving your change fees.

Late:  Please plan ahead. There is traffic in your area. You may not be familiar with where the class is being held. You may have to drive a long ways. The weather may be bad. We try very hard to start on time, and are committed to doing so for the benefit of those who make it on time. We reserve the right to remove you from class if you arrive late. All material is critical to your passing of the certification exams. There are links and maps to all of your training locations, along with phone numbers of the locations on our website. Please get directions in advance, in whatever method that works for you. It is highly recommended that you know where you are going BEFORE you leave for class.

Languages offered: Unless otherwise indicated, all classes will be conducted in English. A limited number of Spanish textbooks and Spanish examinations may be available if requested in advance. If you wish to be tested in a language other than English, please let our office know at the time of registration, or as soon as possible. We highly recommend that you contact us before requesting a foreign language book or exam, so that we may have a better chance at giving you an accurate quote. There will be no refunds if you thought that your command and understanding of the language being spoken that day is NOT sufficient to understand the information. While we will make an effort to ensure understanding of the key concepts, it is not fair to the rest of the class if we have to spend excessive amounts of time for one or two students who are struggling with the language. We may be able to offer private instruction for the language you are interested in, so please feel free to inquire. Bottom line: Ask first.

Pricing changes and policies: We reserve the right to change prices and policies. However, once you have paid for a class, you’re locked in at that rate. That’s only fair.

Payment: All prices are stated and payments made in US Dollars. If you are paying in a different currency, be aware that your bank may charge a different exchange rate than the current market rate, and may assess fees. We are not responsible for any of these fees, or the rates they are charging.

Walk in fees/late payments/returned checks: $10 walk in fees; $15.00 late fee will be charged for any payment of tuition made after date of class/exam. $25.00 fee will be charged for returned checks. If we have to get an attorney or other collection service involved, it’s going to cost more. Think about it.

Training Services, Materials and TopicsCovered

Richmond Training Concepts is a safety training company that is dedicated to teaching and certifying in life saving techniques, as well as raising awareness of regulations, safety standards, potentially harmful interactions and actions that pose health and safety issues putting individuals, companies and organizations in jeopardy.

Richmond Training Concepts uses only the highest caliber of individuals as instructors. Each trainer is certified with leading industry regulators and organizations to ensure proper training, transmittal and communication of critical information. However, Richmond Training Concepts is not responsible for the interpretation, internalization and actions of those who attend training sessions.

Richmond Training Concepts is an industry resource that is presenting regulatory and generally accepted standard operating procedures and safety information. In training sessions, instructors may bring real world examples into discussions however; those examples and information should at no time be construed as direction for attendees for their specific business and or situations. Specific direction and recommendations are not valid and cannot be made without Richmond Training Concepts working directly with and organization, company or department to review it’s standard operating procedures, challenges, opportunities, state and local laws. Only after individual consultative sessions will Richmond Training Concepts, even think about providing guidance and specific recommendations to a business owner or operator. Any such specific guidance and recommendations are only valid if made in writing, and stated as such, and would be subject to modification with or without notice.

Above all else, Richmond Training Concepts is dedicated to emphasizing the importance of adopting and applying critical information, as well as safe decision making and actions as a result of the training and safety information covered in its training classes.

All companies, organizations and attendees agree to indemnify and hold harmlessRichmond Training Concepts, it’s advertising and promotional agencies, parents, affiliates and subsidiaries and their respective officers, directors, employees, agents, successors and assigns from and against any and all suits, judgments, proceedings, claims (whether valid or invalid), losses, cost and expenses (including reasonable attorneys fees), related to training classes, materials and topics covered, and understand that they have no relation and are not responsible for individual, company or organizational acts that may negatively, whether intentional or unintentional, create a safety hazard and become harmful to the general public, individuals, companies, organizations or associations.

For more information related to disclosures please contact us at [email protected]

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